Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
Translation missing: en.accessibility.collapsible_content_title
ow can I contact you with a custom request?
Have something special in mind? We'd love to create it with you! Contact us through our website or social media with details about your project, and we'll get back to you with options and pricing.
Do you accept returns or exchanges?
Because our products are personalized and made specifically for each customer, we do not accept returns or exchanges on embroidered/customized items. If there is an issue with your order, please reach out and we'll be happy to help.
What types of embroidery do you offer?
We offer personalized embroidery on a variety of items, including clothing, bags, blankets, towels, hats, gifts, and more.
Can I customize my order?
Absolutely! Most of our products can be personalized with names, monograms, initials, fonts, and thread colors.
What is your turnaround time?
Turnaround times vary depending on the product, order volume, and time of year. The estimated turnaround time will be listed with your product or communicated when your order is placed.
Can I choose my font and thread color?
Yes! We offer a variety of embroidery fonts and thread colors. Available options will be shown on the product listing.
Can you embroider an item I already own?
Yes, in many cases! Please contact us before bringing or shipping an item so we can make sure the material and placement are suitable for embroidery.
Can I change or cancel my order after placing it?
Because personalized items are made specifically for you, changes or cancellations may not be possible once an order has entered production. Please contact us as soon as possible if you need to make a change.
Can I see a proof before my item is embroidered?
For certain custom orders, a digital proof may be available upon request. Please note that embroidery can look slightly different from a digital rendering once stitched.
















